FAQ'S

We fully understand the need for a reliable, easy to use business catering service with focus on quality, value and simplicity. We hope this page answers any questions you may have. If you have any queries, please feel free to contact us at any time.

Fresh and Quality Catering

We prepare all your food freshly on the day, using seasonal and local produce whenever possible.

Placing an Order

We have made the ordering process as quick and easy as possible so when you have chosen your menu, you can order online, send us an email or call us directly. The minimum number of covers per order is 3 people, unless otherwise stated.

Delivery and Collection

Your order will be delivered by our smartly dressed driver. We batch our deliveries by location in order to minise our carbon footprint so your order may be dropped off  up to 2 hours before your chosen delivery time.

Based in Woking, we will deliver and pick up free within 10 miles of our kitchens at the Lansbury Business Estate, covering Guildford, Chertsey, Weybridge, Aldershot, Farnborough and the surrounding areas of Surrey, Hampshire and Berkshire.

We will collect dirty equipment the following working day, unless otherwise agreed.

Food Safety

Once delivered to your premises, the food becomes your sole responsibility.

We prepare, handle and produce food in strict accordance with UK hygiene regulations. We would advise you to follow the guidelines laid out by the Food Standards Agency. Any cold buffet food left out at room temperature for more than 4 hours and any hot buffet food left out for more than 1 hour after delivery, is considered unsafe for consumption and must be thrown away.

Menus

Our finger buffet and sandwich menu 1 are chefs choice of the day. We also offer a create your own option of both menus where you can choose your own dishes.

Our daily menu will always include vegetarian options (which will be clearly labeled).

We will provide printed menus with each lunch to show the dishes on offer and a list of allergens.

Special Dietary Requirements

Do you or any of your guests have specific dietary needs? Is somebody vegan, allergic or eats only halal meat? We are fully equipped to cater for all these requirements. Just let us know and we will provide some delicious alternatives at no extra charge.

Working Week

When your requirements run over several days, we will automatically vary the menu so that delegates get a different selection of food each day.

What’s Included

All our lunches are delivered on non-disposable platters with paper napkins. Optional add on’s such as cutlery, china plates and glasses are also available. Any missing or damaged platters will be charged at £10 per item.

Deadlines and Cancellation

Please give us 48 hours notice for any new orders. You can increase or decrease guest numbers up until 12pm on the day before your order. Changes to numbers made after 12pm on the day before your order may incur a discretionary £10 charge.

We require 48 hours notice to cancel an order. Any late cancellations will incur a fee.

Last Minute 

If you need it today or tomorrow give us a call and where possible we will help in any way we can. Please give us a call on 01483 850 656.

Last minute orders made after 12pm on the day before your order may incur a discretionary £10  charge.

Invoicing and VAT

We will invoice after each order or on a weekly basis. We do reserve the right to charge a deposit for orders over £500.

Our payment terms are 30 days net. we prefer BACS payments but also accept cash or cheque.

All prices are subject to VAT at the current rate.

Valerie our Accounts Manager can help with any queries on 01483 850 656 or you can email her on valerie@thelunchpeople.co.uk.

Comments or Suggestions

Your feedback is extremely important to us. It enables us to continuously offer our customers what they are looking for. If you have any comments or suggestions please do not hesitate to contact Kat on 01483 850 656.

More Than Just Lunch

Should you be looking to hold an event in your offices or in a hired venue, we do also cater for Private Parties, Product Launches, Office Openings, Staff Parties, Canapé Receptions, Cocktail Parties and Corporate Functions. Leave it all to us, we have done this many times before and will make sure everything runs like a dream without you needing to lift a finger.

A stack of sandwich rolls | Office Sandwich Catering Hamphire